Terms of Service

Version 1.3 · Effective July 7, 2026

These Terms of Service are intended as a binding agreement between you and Pisama LLC ("Pisama", "we", "us"), the company that operates Callback Agent ("the Service"). Please read them carefully.

1. Acceptance of these terms

By taking the affirmative action of accepting these terms in the application (for example, by checking an unchecked box and selecting "I agree" with these terms displayed and accessible to you), you agree to be bound by this version of the Terms of Service. If you do not agree, do not use the Service. Each acceptance is recorded as an auditable record that includes the terms version you accepted, the date and time of acceptance, and basic request metadata (your IP address and browser user-agent). When these terms are updated to a new version, you will be asked to review and accept the new version before continuing to use the Service; you are not silently moved onto new terms.

2. What the Service does

Callback Agent helps you prepare and submit job applications. It can generate resume content, draft answers to application questions, score job fit, and, where you enable it, assist with filling and submitting applications in your own browser session, including an optional path that captures opportunities from third-party platforms such as LinkedIn. The Service prepares materials; you decide what to submit.

3. You are the author and the signer

You are the sole author of, and the person responsible for, every application submitted through or with the help of the Service. In particular:

• You are responsible for reviewing every application before it is submitted, and you remain the author and signer of that application.
• You alone are responsible for the truth, accuracy, and completeness of all answers submitted through the Service, including work-authorization, visa or sponsorship, certification, and "true and complete" attestations.
• By default, the Service pauses on legally significant questions: work-authorization, visa or sponsorship, certifications, "true and complete" attestations, and equal-opportunity (EEO) self-identification questions. It does not answer these for you; it stops and asks you to answer them before it continues. The Service will enter such an answer on your behalf only where you have given an explicit, per-question pre-authorization that is recorded together with your consent and the date and time of that consent, and even then it enters only the exact answer you yourself provided for that question, never an answer generated for you. Absent that recorded, per-question pre-authorization, the question always pauses for you. You remain the author of, and solely responsible for the truth and accuracy of, every such answer, exactly as if you had typed it yourself; do not pre-authorize an answer you are not certain is true. You can withdraw a pre-authorization or require manual confirmation at any time. Equal-opportunity (EEO) self-identification questions (such as race, gender, veteran status, and disability) are never auto-filled and always require your manual response.
• You are responsible for ensuring that any content you submit is accurate, not misleading, and lawful to submit to the recipient.

4. Assumption of risk for third-party platforms (including LinkedIn)

Many job platforms, applicant-tracking systems, and professional networks restrict automated access, automated form-filling, or automated submission in their own terms of use. Using automation against such a platform can violate that platform's terms and can result in limitation, suspension, or permanent ban of your account on that platform.

• LinkedIn is named here specifically. LinkedIn's terms restrict automation, and using the Service's optional LinkedIn-capture or automated-submission features against LinkedIn, or any similar platform, may cause LinkedIn to suspend or permanently ban your account.
• You knowingly and voluntarily assume this risk wherever you enable any automated or capture feature. You accept that account suspension or ban, loss of access, loss of data, or other action taken by a third-party platform is your risk, not Callback Agent's.
• You are responsible for complying with the terms of every third-party platform you direct the Service to interact with.

5. No third-party endorsement

Callback Agent is an independent service. It is not endorsed by, sponsored by, affiliated with, or approved by LinkedIn or any other job platform, applicant-tracking system, employer, or third party named or supported by the Service. All third-party names and trademarks belong to their respective owners and are used only to describe interoperability.

6. AI-generated content; no warranty

The Service uses automated and AI systems to generate and score content. These systems can and do make mistakes.

• Resume content, drafted answers, cover letters, fit scores, and any other generated or computed output may be inaccurate, incomplete, outdated, or otherwise wrong, and may not reflect your actual qualifications. You must review and correct all output before relying on it or submitting it.
• The Service does not guarantee the accuracy of any output, and does not guarantee any outcome, including that you will receive a response, an interview, an offer, or any job.
• THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you.

7. Acceptable use

You agree not to use the Service to:

• submit false, fraudulent, or misleading information, including false attestations or false work-authorization answers;
• impersonate any person or misrepresent your identity, qualifications, or authorization;
• violate any law, or the terms, rights, or policies of any third party or platform;
• attempt to disrupt, overload, reverse engineer, or gain unauthorized access to the Service or its infrastructure; or
• use the Service on behalf of another person without that person's authorization.

8. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, Callback Agent and its operators, owners, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, opportunities, data, goodwill, or for any third-party platform action (including account suspension or ban), arising out of or relating to your use of the Service, whether based in contract, tort (including negligence), strict liability, or any other theory, even if advised of the possibility of such damages.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, the total aggregate liability of Callback Agent for all claims arising out of or relating to the Service is limited to the greater of the amount you paid to Callback Agent for the Service in the twelve months before the event giving rise to the claim, or one hundred US dollars (US$100).

Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for gross negligence, willful misconduct, fraud, death or personal injury caused by negligence, or liability under applicable data-protection law. In those cases the law controls, not this section.

9. Indemnification

To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Callback Agent and its operators, owners, employees, and suppliers from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your misuse of the Service; (b) content you submit or cause to be submitted; (c) your violation of these terms or of any law; (d) your false, inaccurate, or misleading statements, attestations, or answers; or (e) your violation of the terms or rights of any third party or platform, including any platform action taken against your account.

10. Rights that cannot be waived

Nothing in these terms removes, waives, or limits any right or any liability that applicable law does not allow to be removed, waived, or limited. Depending on where you live, this commonly includes, without limitation:

• your rights and our obligations and liability under data-protection law, including the GDPR, the UK GDPR, and the CCPA as amended by the CPRA, which cannot be waived by these terms;
• liability for gross negligence, recklessness, fraud, or willful or intentional misconduct;
• liability for death or personal injury caused by negligence;
• mandatory statutory consumer-protection rights and guarantees; and
• any mandatory venue or jurisdiction rule that the law gives you as a consumer.

Where any provision of these terms conflicts with a right or liability that cannot be waived under the law that applies to you, that law controls and the rest of these terms continue to apply to the fullest extent permitted.

11. Account, suspension, and changes

You are responsible for the security of your account and credentials. We may suspend or terminate access to the Service for conduct that violates these terms or that we reasonably believe creates risk or legal exposure. We may modify or discontinue the Service, and we may update these terms; material updates are issued as a new version and require your acceptance.

12. Governing law and venue

These terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules. The exclusive venue for any dispute is the state and federal courts located in San Francisco, California, United States, and you consent to that jurisdiction, except where applicable law gives you a non-waivable right to bring a claim elsewhere.

13. Severability and entire agreement

If any provision of these terms is found unenforceable, that provision is limited or severed to the minimum extent necessary and the remaining provisions stay in effect. These terms, together with any policies referenced here (including the Privacy Policy), are the entire agreement between you and Pisama LLC regarding the Service.

14. Contact

Questions about these terms can be submitted using the contact form on the Terms page.